Lunea is Soul

This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit or make a purchase from our website (the “Site”). By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

A. Personal Information

When you make a purchase or attempt to make a purchase through the Site, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party providers; we do not store full credit card details)

B. Device Information

When you visit the Site, we automatically collect information about your device, such as:

  • IP address

  • Browser type

  • Operating system

  • Time zone

  • Cookies, pixel tags, and similar tracking technologies

  • Pages or products you view

  • How you interact with the Site

C. Order Information

If you make a purchase, we collect information related to your order, including:

  • Items purchased

  • Order total

  • Shipping and tracking details

2. How We Use Your Information

We use the information we collect for purposes including:

  • Fulfilling and managing orders

  • Processing payments and refunds

  • Communicating with you

  • Providing customer support

  • Improving and optimizing our Site

  • Detecting and preventing fraud

  • Sending marketing communications (only with your consent)

3. Sharing Your Information

We may share your information with third parties to help us operate our business, including:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping carriers (e.g., USPS, UPS, FedEx)

  • Analytics providers (e.g., Google Analytics)

  • Email and marketing platforms (e.g., Klaviyo, Mailchimp)

These partners only receive the information necessary to perform their services.

We may also share information when required by law or to protect our rights.

We do not sell your personal information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your cart active

  • Remember your preferences

  • Analyze website performance

  • Provide targeted advertising

You may disable cookies through your browser settings, but doing so may affect your ability to use certain features of the Site.

5. Behavioral Advertising

We may use your information to show you targeted ads on platforms like Facebook, Instagram, Pinterest, or Google.
You can opt out of targeted advertising by adjusting your settings on these platforms or through tools like:

6. Data Retention

We retain your personal information for as long as needed to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights (U.S. + CCPA-Ready)

Depending on your state, you may have rights including:

  • The right to access the personal information we hold about you

  • The right to request correction or deletion

  • The right to opt out of the sale or sharing of data

  • The right to request a copy of your data

To exercise these rights, contact us at [Insert Email Address].

We do not discriminate against customers for exercising their privacy rights.

8. Data Security

We use commercially reasonable security measures to protect your personal information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 13, and we do not knowingly collect data from children. If we become aware that a child has provided information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date. Your continued use of the Site after changes are posted means you accept the revised policy.

11. Contact

For questions about this Privacy Policy or your data, you may contact us at:
[Insert Email Address]